Given the perishable nature of handmade slime, all sales are final, and no returns or refunds are accepted.
However, if any issue should arise, please contact us as soon as possible at email@example.com and we may be able to help with the following issues:
- Damaged/broken item in your order*
- Incorrect item was received*
- Incorrect quantities of item was received*
- Missing order*
*Photos of damaged/incorrect slime(s) and outside packaging (mailer or box the item(s) came in) are required, where applicable. You may be asked to complete a "Claim Statement/Affidavit" form to verify your claim. If a package is returned to sender or mis-sent due to an error in the shipping address entered at checkout or due to a refused package, you may not be eligible for a refund.
We are not responsible for customer error when handling slime, overuse of slime activator, or missing shipments due to incorrect/incomplete entry of information during checkout.
Refunds will not be issued past the following deadlines:
- Damaged or incorrect item - contact us no later than 15 days after the shipment is marked "Delivered" by USPS
- Missing order/shipment - for US orders: contact us no later than 20 days after the shipment is marked "Delivered" by USPS; for international orders: no later than 40 days after the shipment is marked "Delivered" by USPS.